Refund policy

Orders that have not shipped

For help with an existing order placed directly with Cerberus Guitars, email info@cerberusguitars.com with your order number and a brief summary. If you already have a support email conversation, you may continue that thread.

If your shipment is delayed, we will provide the notices and cancellation choices required by law. We will honor a required cancellation and refund. A legally required refund will not be replaced with store credit or made conditional on resale or future sales.

Delivered items and repairs

For a delivered item, tell us whether you are reporting damage, a defect, an incorrect item, a warranty or repair issue, or a change-of-mind return. Include clear photos of damage or a defect if available.

A change-of-mind return is handled under the terms that apply to that purchase. This does not limit any applicable rights for damage, defects, misdescription or warranty claims. This page does not create a new blanket return period, cancel an outstanding refund request, change an existing contract retroactively or remove an existing Cerberus repair commitment.

Contact us for the return instructions and destination that apply to your purchase before sending an item. The public location display is not a return address. This request for instructions does not reduce any right or deadline that otherwise applies.

Dealer purchases and safe contact

If you bought from an independent dealer, contact that seller about its order and return process. Contact Cerberus if you need help identifying a separate Cerberus repair or warranty obligation. The actual seller and transaction records determine the appropriate route.

Do not email card numbers, security codes, passwords or bank-account details.